Mum claims B&M refused to sell her alcohol hand sanitiser incase she gave it to son, 12


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A mum claims a store refused to sell her hand sanitiser containing alcohol in case she gave it to her 12-year-old son.

Jillie Dean-Stross attempted to purchase a monster-themed hand sanitiser at a B&M outlet in Wales with her son, Troy.

But the 55-year-old was told she could not buy the product for her son because he was too young.

Jill of Merthyr Tydfil, Wales, was told by staff at the Pontypridd store they had to ask people for identification to prove they were over 16 before they could buy the product.

Later that day she managed to purchase the same product with her son from B&M in Dowlais without any issue.

The monster-themed hand sanitiser which B&M refused to sell
Jillie Dean-Stross)

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She told Walesonline said: “I gave my son a few pound to pay for it and they refused him. I told him to give me the money so I could buy it instead.

“They’ve got a challenge under 25 policy and told me they needed his ID. I told the cashier I am over 25, but she refused me as well, saying I was going to give it to my son.

“How can you refuse a parent because it’s got alcohol in it? What do they think you’re going to do? Feed it to them?

“We left and then my husband tried to buy it, but they told him he couldn’t have it either because they saw us talking outside the shop. It made me feel like I was a 16-year-old asking someone to go into the shop to buy me fags.”

Jillie said she could not believe the situation since she had been able to buy hand sanitiser throughout the coronavirus pandemic without any problems.

The mum has been shielding due to health conditions for much of the last 18 months before her two vaccinations and still takes precautions to keep herself and her family safe, such as using hand sanitiser.

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“It’s in a fun bottle to encourage children to keep their hands clean,” she said “They said the issue is that there is alcohol in it. I thought, ‘what do you think they’re going to do with it, drink it?’

“Since Covid, my two children have had to be so careful, coming in from school they have to go up the back stairs and have a shower, and they weren’t able to see me until their clothes were in the wash because we were panicking.

“I have been more relaxed since the vaccinations, but I still wear masks and don’t go out much. I’m still very conscious about it.

“If they are going to sell these with silly little monsters on them, they are going to appeal to children. They need to keep their hands clean. All I want to do is keep them safe and also keep others safe.”

Jillie said she then went over the road to Poundland store and asked if she could buy a hand sanitiser and had no issue.

A spokesman for Poundland confirmed the store does not have any age restrictions on hand sanitiser.

“I went across to Poundland and I was tamping,” Jillie said. “I found some hand sanitisers with little dinosaurs on them and asked if I could buy them. The member of staff said yes and looked at me as if she was wondering why I was asking that.”

As the family were making their way home Jillie said they decided to stop at the Dowlais B&M branch to see if they would be refused a second time.

She explained: “We did exactly the same thing we did in the first shop.

“We couldn’t find them at first and they were literally sitting next to the til as though they were supposed to be spotted by children. I got my son to put the sanitiser on the conveyor belt and gave him the money.

“He gave the cashier the money, picked them up and walked out the shop.”

When Jillie got home, she said she rang up customer services at B&M and was told they do have an age restriction policy in place on the product.

She added: “You can imagine the thousands and thousands of people being responsible and buying hand sanitiser and all of a sudden this happens. You don’t put something in kids’ packaging if you don’t want the kids to have it.”

The Mirror has approached B&M for a comment.


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